Realtime Satisfaction Monitoring

Emotional Analysis.

Issues Spotting.

Context Extraction.

Track customer satisfaction metrics along with helpdesk performance.

Features

Harness AI and NLP to categorize conversations and extract sentiments and emotions. DataSphera empowers helpdesk teams with prebuilt and personalized AI models to get effortless realtime customer satisfaction measurements.

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Context Predictors

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Personalized Contexts

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Escalation

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Customer Experience Analytics

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AI Bot Mediator

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Integrations

Technology

DataSphera offers a broad range of AI and NLP services hand in hand with our SaaS platform.

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    Gold categorization

    Hire a professional annotator to get the most precise categorisation for your conversations dataset and to boost the quality of your customized AI models.

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    Personalized dashboard

    Having a personalized dashboard is an important part of keeping everyone on your team engaged with their metrics.

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    Intelligent bot

    Turn helpdesk conversation history into state of the art conversational intelligent bot.

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Integrations

DataSphera offers integrations with widely used helpdesk platforms including Zendesk and Intercom.

helpdesk integrations

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